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+--- Thread: Sales Of Good Act of 1979 (/showthread.php?tid=6197)
Sales Of Good Act of 1979 - parthiban - 25-10-2018
Try Sony themselves, they have a reasonable system of goodwill in place and seeing as it's only 3 years old they might repair for free.
Worth a shot as I think Sony will be more forthcoming than Play will be.
Sales Of Good Act of 1979 - FirebirdPhil - 25-10-2018
part 6 will be interpreted many ways, depends on that they consider durable. Things like games consoles get used varying amounts, my 360 only gets 1 hour a week tops, I bet some consoles are used 5+ hours a day, if mine breaks after 3 years then thats not fair but if a 5+ hours a day console breaks then thats fair wear and tear. These laws are open to various open opinions.
Sales Of Good Act of 1979 - steviewevie - 25-10-2018
Yeah the "durability" thing exists in law alright, but as has been said this is undefined so a grey area. There's no hard and fast "6 years" thing as far as I'm aware. You'd have to prove in law that it was unreasonable that your console "only" lasted 3 years. If there's legal precedent (e.g. that guy took Sony to court over it) then it might help you ?
Sales Of Good Act of 1979 - Jambo - 25-10-2018
Well i rang sony and they said £131, no budging. The BBC also says that if its a manufacturing fault that you believe the product had when purchased then you can claim up to 6 years after purchase.
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
If you can prove that its a manufacturing fault then you are entitled for a refund/replacement, not however if you broke it yourself. The PS3's are renowned for this type of error (The CPU coming apart from the main board, usually due to the console overheating, which isn't linked to the amount of time played on it). And thus is a manufacturing error and has occurred within 6 years of purchase. Watchdog and the BBC has done similar reports on gaming consoles.
However, when the 360 system gets a "red ring of death" which is a similar problem, Microsoft fix it for free as they admit it is a problem with the actual console itself, Sony however fail to admit its a fault of their, despite it happens with around 40% of the first consoles (large, bulkier ones) within some stage of their lifetime, usually within 12-30 months.
I know its a long shot, and I know a friend with a heat gun. Jay, if I go down the route of fixing it, may you help me? Its a simple procedure, taking the console apart carefully, heating the 2 central cores with a heat gun on both sides of the main board, cleaning the old thermal paste off, and then re-applying it, and putting it back together.
Would putting a fan on the outside of the console (near the vents) deter this problem happening again, as I thought it would just attract dust to go inside the console thus increasing the chances of it happening again?
Sales Of Good Act of 1979 - steviewevie - 25-10-2018
Jambo However, when the 360 system gets a "red ring of death" which is a similar problem, Microsoft fix it for free as they admit it is a problem with the actual console itself, Sony however fail to admit its a fault of their, despite it happens with around 40% of the first consoles (large, bulkier ones) within some stage of their lifetime, usually within 12-30 months.
Didn't MS just increase the warranty to three years for one certain type of the RROD, but for any other red light malfunction you have to pay for the repair if out of the one year warranty ? I was recently looking into this for a friend.
The problem is typically "proving" you have an inherent fault.
Sales Of Good Act of 1979 - Jambo - 25-10-2018
Yes, proving it is easy, but may set me back £20-£30. Console Doctor or something do Engineer reports, you can send them a description and/or video of the console, and what it is doing. They then send you a report of the problem (which says its a manufacturing not a user fault) and you foward that onto the company
. And yes, i think that maybe MS's policy, as i think 3Red rings, 2, and 1 mean its a user fault,
Sales Of Good Act of 1979 - Dark Samurai - 25-10-2018
james wanna play ps3 later mate?
Sales Of Good Act of 1979 - steviewevie - 25-10-2018
Jambo Well i rang sony and they said £131, no budging. The BBC also says that if its a manufacturing fault that you believe the product had when purchased then you can claim up to 6 years after purchase.
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
Did I miss something (very possible), or isn't that article just talking about the 6 months (not 6 years) in which, if there's a problem then the onus is on the manufacturer to prove that the fault wasn't "inherent" (i.e. existing from when you purchased it). After 6 months, the onus is on the purchaser to prove that the fault was inherent.
Sales Of Good Act of 1979 - Jambo - 25-10-2018
Taken from the 2nd Link on the BBC "If your goods are faulty after 6 Months"
This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.
The law also says I have six years from the date of purchase to claim damages for faulty goods.
Also says it in the video
Sales Of Good Act of 1979 - edeath - 25-10-2018
Well I'm getting an XBOX 360 manufactured in 2006 repaired free of charge by MS for RROD. Stupid thing is I assumed it was only 3 years and bought a replacement. I thought I'd check the MS site on a whim and low and behold free repair 4 years on!