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+--- Thread: Gap insurance (/showthread.php?tid=2716)
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Gap insurance - Asi - 10-12-2017
:mad:hi there,
i bought gap insurance from sun and protect for my car in june and paid around £90 for it. some people may know i was involved in a car accident which the lexus took a lot of damage and it is a write off.
i got offered from the insurance company a sum of £5800 before excess. i purchased my gap insurance through surf and protect which is a thrid party company. i phoned up surf and protect end of may and got a quote for the insurance which was saved for 14 days and at that time the car was valued at £6100 and they would pay £250 excess so at the start of june i bought the insurance. now i am claiming money from gap insurance company which they would pay me £550 but now they turn around and said to me i bought the insurance at the start of june and surf and protect used May valutions which was £6100 but they should have used June valuations which was £5735 and now they are not making a claim because the insurance company is paying more than the value of the car so thats me losing £550.
on the insurance certificate it says the car value is £6100 so i contact surf and protect and the person who i spoke to said he is going to forward this to the director and he will get in touch with me.
any idea what i should do now??:mad:
Gap insurance - toxo - 10-12-2017
That's Surf & Protect's problem, and not one you should lose out from. Give it a day or two to see if this director does get back to you, and if not hound them again. Their mistake shouldn't see you out of pocket.
Gap insurance - Sparkystav - 10-12-2017
you have to wait, but if its in black and white id assume they'd have to honour it.
have you read the small print carefully first though
Gap insurance - parthiban - 10-12-2017
As Stav said it's all about the small print, but as long as the actual policy doesn't say anything about valuation dates and so forth they can't have a strong defence can they?
Gap insurance - Asi - 10-12-2017
just looked at that they it says the amount that will be payed will be based on the car value at on the certificate
Gap insurance - Sparkystav - 10-12-2017
so their screw then they have to pay out
Gap insurance - FirebirdPhil - 10-12-2017
Ditto Stav, its in black and white.
Gap insurance - Asi - 10-12-2017
right thanks guys will wait till monday and see if they get back to me if not then i will phone them again
thanks again
Gap insurance - ormi - 10-12-2017
off topic sorry dude ment to get back to you today i'll need to find the part numbers for the lights as our parts list doesnt tell you the colour lots of numbers but no colour.
was goin to phone you but left my phone at work!!doh!!
Gap insurance - Asi - 10-12-2017
:lol: just said to you about that on the other topic...thanks anyway mate.