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+--- Thread: Selling regulations (/showthread.php?tid=3314)
Selling regulations - parthiban - 29-01-2018
Had a bit of a dispute with an electrical contractors this morning, ordered a load of sockets and stuff yesterday in preparation for the room I'm about to start renovating and basically there was a small screw up with the bits I wanted. I hadn't had a lot of time so had made a list in words, but hadn't put down all the part numbers (which is what I would normally do).
To anyone who's interested, the sockets in question were that I had ordered a few different module plates and modules to fit in them (network sockets, etc) but I had wanted the standard euro modular plates. However what I hadn't realised was that under the same brand they had their own modular system as well which you could do a similar thing with but as I was ordering modules from different places I needed the standard euro ones.
After figuring out last night that he had ordered all the wrong stuff, I went back this morning to amend the order, and was slightly irritated when he told me that they'd already ordered everything and I would have to pay a 15% restocking fee. For some reason I was in a good mood, so didn't get angry or anything and stayed completely calm and polite, but firmly said there's no way I'm paying any fee for your mistake. If there were two ranges and it was open to interpretation then it was his responsibility to make me aware of that and ask me which one I wanted.
Anyhoo, that line didn't seem to be working, so I decided to get legal. Now I have no idea what the sale of goods act has in it, but I made out that I did
I simply stated, quite confidently, that that's simply against the law. And I think I freaked him out as he immediately said, ok I'll have to discuss this with the manager. Went into the office, and 5 minutes later came out and said that they would swap them over with no additional charges (was that so hard?)
My question is, does anyone know what the actual legal standpoint is? If this actually ended up in court, who would be at fault? I guess there's shared blame, but I'm still confident that it's his responsibility to make sure he's giving me what I want, especially if there are restocking fees involved.
The stupid thing is though that this was a £500 order, and the error was roughly half of it - in these current financial times it just made no sense to me that he would risk losing that £250 order over this fee of under £40
hock:What's even worse, is that I had gone in there with a list of a few more bits that I needed totalling almost another £100 - but after this decided I'll just get them elsewhere or off the net.
Selling regulations - parthiban - 29-01-2018
It was all face to face, I gave him my list, he pulled them out of the catalogue but never asked me to confirm those were the bits I wanted.
Selling regulations - SHAHZ - 29-01-2018
parthiban Anyhoo, that line didn't seem to be working, so I decided to get legal. Now I have no idea what the sale of goods act has in it, but I made out that I did
Nice one mate:laugh: where was this, BDC?
Selling regulations - parthiban - 29-01-2018
shahz nice one mate:laugh: Where was this, bdc?
bdc?
Selling regulations - SHAHZ - 29-01-2018
Obviously not :laugh:....these not have got some silly restocking charge aswell! http://www.bdc.co.uk/
Selling regulations - parthiban - 29-01-2018
SHAHZ Obviously not :laugh:....these not have got some silly restocking charge aswell! http://www.bdc.co.uk/
Ahh, no it wasn't them, but I think most of them have that sort of restocking charge. Personally I don't have a problem with that, if I had ordered something and then returned it as I didn't need it or because it didn't fit or something then I'd happily pay the charge as I knew those were the terms when I bought it.
But even though the blame is probably shared I think it's unfair when they were at fault too to charge any fee, plus I came straight in the next day to fix it which helps highlight it as their fault too - I'm really glad I checked it over last night, I would have been seriously angry if I had turned up to collect next week just a few days before starting work to find out they had got me all the wrong sockets.......