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+--- Thread: EON giving the lass the run around (/showthread.php?tid=6213)
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EON giving the lass the run around - Lexuspat - 27-10-2018
ive been able to change companies farely easily the best thing to do is when u get a letter saying ur in credit and they want to change how much u pay say no
this is the companies way of getting more money out of the customer
EON giving the lass the run around - parthiban - 28-10-2018
Of course you have to pay the bill, if you leave the bill will probably be higher than £129 as it'll be based on the final meter reading.
It's not really E.On's fault though is it? You underused for the first period, they dropped the payment and then you used more...........if it's that tight you need to take regular meter readings to ensure it's still on track. Or maintain your monthly payments at a higher level so that they always owe you a repayment and you won't be stuck with a bill you can't afford to pay.
EON giving the lass the run around - Carpediem - 28-10-2018
thats the thing we dont have a meter bud, so hard to keep track of
it is EON's fault because we get a letter on week saying its going down, then in the space of two weeks it goes up?
its just **** annoying, im not bothered about paying it cus its what we have used
the only thing we are using more atm is the heating (incidentally electric lol) so we knew it would go up, but not by that much
now were only heating the front room to help cut back
im just completely ticked off at the letters, their timing, and then the poor customer service on the phone
will be changing to Npower after 4 months (time its takes our debit to clear) as they are almost £100 a year cheaper, allowing for extra usage means it wont hit us so hard
EON giving the lass the run around - parthiban - 28-10-2018
You don't have a meter? How does that work then, how do they know exactly how much you've used?
That is annoying, and having swapped from E.On to Npower a couple of years ago I can agree that it is a move worth making
EON giving the lass the run around - Carpediem - 28-10-2018
not sure, presume they have a way of telling their end?!?
yeah cant wait lol, plus im using a cashback website and we will get £100 for moving over
EON giving the lass the run around - FirebirdPhil - 28-10-2018
If there is no meter they have NOTHING to base their charges on therefore cannot charge you. You have a legal right to a meter, in fact they can't bill an address that doesn't have one.
I had a similar situation 6 years ago with a business premises, after an argument with the landlord, I did a heck of a lot of research about metering at the time. OK it was all about sub meter conflicts and readings - got messy TBH as he was trying to rip us off.
The company have to tell you the serial number of the meter they are saying is yours and its location, and if you dispute the serial number, they have to send someone out to confirm the case, if they are right you pay (£150 ish) if they are wrong you don't pay.
Every billable premises has a meter, in rented accommodation this can be a sub meter but it has to by law be metered.