Smiley's

by Andy-R., 22-01-2018, 05:47 PM

Just a thought, could we get a whislting and Sick smiley please.

Cheap much?

by Dark Samurai, 22-01-2018, 03:03 PM

And it's reconditioned
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?V...500wt_1156

Sounds like mine!

by SHAHZ, 22-01-2018, 11:40 AM

Just sitting at work on my desk and heard a car drive past....thought it sounds just like my zorst......looked out and saw a silver IS going past:laugh:...anyone here driving down newington causeway/borough high street

v band clamps

by Asi, 21-01-2018, 11:59 PM

any one know where to get good quality v band clamp with flanges at a resonable price?
thanks

Customer Service

by Jambo, 21-01-2018, 07:07 PM

As you all know, my headset had broken after a 2.5year period that i had been using it. Unfortunatly, becuase i held no electrical skills, and cut through the wire, i couldnt fix it......... I e-mailed the place where i bought it from, but the warranty only lasted 2 years, and i couldnt get a replacement. I thought the days were over... untill i contacted steelseries (the owners)....

Bear in mind, my headset is 2 and a half years old (nearly 3 years old!!) at this point...

There is no sound coming from the headset. It was working at one point, and then realised once the sound had stopped that it was the headset at fault. Tried a different headset and sound is working.

I checked the website and realised my headset is still under warranty and wondered if i could get a replacement sent out.
[-Open- 02/14/2010 10:39:40 AM - [email protected] - Request Submitted By Customer -]

[-Assigned- 03/02/2010 01:33:58 PM - support - Request Re-Assigned By HelpDesk Administrator -]

James,

Sorry for the delay in our response time, I do sincerely apologize for this. It is unacceptable to us and we will do our best to accommodate you. I'm also sorry to hear your headset has broken.

I can help you exchange the product. Please provide the following information for warranty purposes:

- Purchase Date
- Purchase Location
- Proof of purchase, (a copy of the receipt, email order confirmation, credit card statement)
- Serial # (only for Ideazon products), Product number (for SteelSeries)
- Full Name
- Your full shipping Address
- Telephone Number

You can log in to your customer care account and click review/update request and update this ticket with appropriate information.

Thanks for you patience and effort in helping us resolve this issue. I hope to hear back from you soon!

-Mike
SteelSeries Support Specialist

[-Responded- 03/03/2010 01:50:10 PM - Mike - Request Updated By Customer Care Team Member -]

It doesnt matter anymore. Since you have taken nearly a month to reply, and to delay it as much as possible for a chance for the warranty to run out, i have binned the headset and refuse to use any steelseries products in the future due to the poor customer serivce that the company provides. There are no contact telephone numbers to ring from the UK to deal with the problem initially, and if it takes 4 weeks to get a reply via the supportbank system then something ovbiously needs changing.

I am going to take my custom elsewhere. Gladly the headset has found its way to the bin.
[-Open- 03/03/2010 02:25:53 PM - [email protected] - Request Updated By Customer -]

James,

I do apologize for the delays once more. We have reworked our system and added staff to improve our support. I do understand that our service failed you and this is unacceptable for our standards.

We will honor your warranty regardless of our response time. We in no way meant to delay to run your warranty out and this was simply a problem on our end that we have worked hard to resolve. As we are confident we can now provide the service that you deserve, I'm willing to make an exception in the RMA process and send you a new headset, free of charge. Despite our strict RMA policy, we do value you as a customer and would like you to give us another chance.

If you would like, we will ship you a new Siberia v2 USB headset.

Please provide your shipping address, telephone number, and receipt from the original purchase if you still have it.

Again I do apologize for any inconvenience this may have caused you and I hope that we can close with a mutually desirable resolution.

Sincerely,

Mike
[-Responded- 03/04/2010 07:21:07 AM - Mike - Request Updated By Customer Care Team Member -]

Shipping Address:
27 *** Avenue
**
*******
*************

Telephone Number: ***********

Recipt:
Product was bought as a present from amazon.co.uk which is all i have been told. I didnt get a recipt with the product as it was from a friend who didnt want me to know the price of it.

All i have recieved from an invoice they sent me was the date which was:

04/04/2008 (4th April 2008) with a price of £74.66 + Free P&P But i had explained before that the headset and all its contents had been put with the rubbish as i had no need to keep them anymore as i assumed the matter was out of anybodys hands.
I still have the box to the product although i doubt that this can be used as a proof of purchase.

James
[-Open- 03/04/2010 11:01:26 AM - [email protected] - Request Updated By Customer -]

James,

Don't worry about the receipt in this case. We will honor your warranty.

I'm going to forward this ticket over to Matt who will process your RMA request and provide you further details as soon as possible. It was a pleasure working with you and let me know if we can help with you anything else. Thanks!

-Mike
[-Open- 03/04/2010 12:34:35 PM - Mike - Request Updated By Customer Care Team Member -]

[-Assigned- 03/04/2010 12:49:41 PM - Mike - Request Re-Assigned By HelpDesk Administrator -]




This is good (ish) customer service, as he actually helped me, instead of nagging for a proof of purchase. Just shows, if you have nothing to loose, whats wrong with a quick stab in the dark,

Browser choice

by SHAHZ, 21-01-2018, 05:10 PM

So i had this pop up last night, just closed it thinking it was some random pop up, just turned on the laptop and theres an icon for it on my desktop :confused1:.....initially thought it was a virus .........just seen this http://news.bbc.co.uk/1/hi/8524019.stm

Welcome joanalex..

by Bandit, 21-01-2018, 04:43 PM

Hello and Welcome to the club :thumbup:

Exams

by Dark Samurai, 21-01-2018, 03:25 PM

Guys, I am doing my GCSE 3 science exams tomorrow. Firstly Biology, Chemistry, then Physics. I have 20 minutes for each one. So wish me luck.
And when you did your exams at school, were they hard, but that is thinking back a way for some of you lol

Really upset...help please...

by iLLzLex, 21-01-2018, 01:25 PM

im starting to think of you lot as part of my extended family as you welcomed me with such open arms and i have asked friends and they dont really know what to say,



i have been going out with my gf for under a year and recently things have been a little off, pearshaped in fact,

it pains me to write this but i think i may be being cheated on, i think the fact of the matter came to a head on sat when she went out with the "girls" i dropped her off but she got a cab home, so i waited up, but the cabs never come up our street, always dropped off at the end so i hid behind my car so i wasnt spotted, then i noticed a massive lip on my ebc front discs, so do i replace them with oem or go for some two piece drilled ones?

Car swap!!!! NOT.

by FirebirdPhil, 21-01-2018, 10:26 AM

Just been offered a straight swap for my car a BMW 325 Ci Sport (2004), so I think ooohhhh thats a nice car will sell easy enough, HPI checked it and it isn't a 325 its a 320Cd (even better), but had 3 cat D's against it and a cat C when it was stolen only 2 months ago.................... Shame.


This is the 4th car to fail HPI check so this goes to show how important it is to check any potential car out there are a lot of dodgy cars out there.